Ireland Tours & Scotland Vacations – Isle Inn Tours

Terms and Conditions

Isle Inn Tours Terms and Conditions

Responsibility

By signing our reservation form, making your deposit, paying in full, or clicking “I Agree” on our website, you hereby agree to the following terms and conditions, on behalf of yourself and all members of your traveling party.

Tara Travel Holdings d/b/a Isle Inn Tours (“we” or “us”) arranges the tour described in the brochure and your itinerary.

Deposits & Final Payments

Non-refundable deposits of $300 per person are required for coach tours.

On independent travel packages, full payment is due within 24 hours or 7 days after booking, depending on the tour. On escorted motorcoach tours, full payment is due 90 – 120 days prior to departure.

Written authorization is required for all credit card charges. Failure to pay by “Final Payment Due” date noted on invoice may result in cancellation and/or late fees to maintain booking, regardless of receipt of deposit.

Documentation
All tour documents will be sent to the travel agent approximately 15 days prior to the departure of the tour provided full payment has been received. In the event this is not acceptable, we require sufficient notice in order to avoid express shipping charges. If we are not given sufficient notice, the passenger or travel agent will be responsible for express delivery charges.

Passports

All U.S. citizens must carry a current passport. If you are not a U.S. citizen, please consult your country’s nearest consulate for passport and visa requirements.

Air Transportation

Airfare costs and availability are subject to change at any time prior to payment. Even after you have paid, tours with scheduled air transportation with, to, or from the United States airline are subject to supplemental price increases that may be imposed by the supplier and/or government. By agreeing to these terms and conditions, you consent to any such price increase. We will not change your requested seat assignments on commercial aircraft without permission.  However, airlines often change seat assignments to satisfy their loyalty members or because of equipment changes. We are not notified of these changes in advance, and often clients are not made aware of these changes until they arrive at the airport.  We cannot be held responsible for seat assignment changes made by the airline. Frequent flyer programs are private agreements between airlines and passengers.  We cannot be held responsible for mileage discrepancies involving airline loyalty reward programs. Once travel is completed, Isle Inn Tours cannot issue copies of airline tickets for clients with frequent flyer programs. Therefore the traveler should keep the passenger coupon or original itinerary provided.

Name Changes
Aer Lingus: tickets are non-refundable/non-transferrable once issued. Name changes may be made PRIOR to the travel date for a fee of $200. Date changes prior to the original travel date carry a $150 per segment fee plus any increase in airfare. Other Carriers: tickets are non-refundable once issued. Some carriers may allow you to use the value of your ticket, less a penalty for future travel. Please inquire at the time of booking what restrictions are in place. Client or travel agent must supply Isle Inn Tours with passengers’ legal full name, as it appears on passport, and date of birth and will be liable for any change fees if erroneous information is provided.

Motorcoach Tours

Accommodation

Land arrangements are provided as described in each tour program. Isle Inn Tours reserves the right to substitute hotel accommodations in similar categories.

Meals
Meals are provided as specified in each tour program. Dinners in hotels are on a table d’hote basis.
Children

Children are welcome on all customized itineraries. The escorted tours in our brochure are appropriate for children over the age of 12.

Visits, Entertainment & Other Features
Isle Inn Tours reserves the right to substitute visits, entertainment, and other features when establishments are closed or cannot be visited for reasons beyond our control. In the event a scheduled entertainer is unable to accompany a tour, every effort will be made to secure alternate & comparable entertainment. Cancellation by the entertainer for reasons outside of our control will not be reason for cancellation of the tour, refund by tour operator, and will not be covered under insurance.
Luggage
Handling of one piece of luggage per person is included in the cost of all coach tours. One suitcase per person is permitted and size should not exceed 30 x 20 x 10 inches and should not exceed 44 pounds.  Airlines have their own luggage allowances & some charge additional fees; consult your airlines regulations prior to travel.
Gratuity
Gratuity for the driver/guide is not included in any group or chauffeur drive tour, unless otherwise specified, and is at your sole discretion.

Car Rental Information

Drivers must produce a current driving license issued in their state or country of residence without endorsements.
Rental Period
A weekly car rental is defined as a 7 day rental. One day is equivalent to 24 hours. Please consider arrival and departure flights when reserving your car rental.
Age Limit
Hirers must be 23 years or older; certain restrictions for drivers under the age of 30 apply and a young driver surcharge applies for ages 23/24, with no upper age limit. SCOTLAND: Minimum driving age is 25, with no upper age limit.
Insurance
All rental cars in Ireland include Third Party Insurance. This means that if you have an accident, the other party is covered; you and your car are not covered.

Collision Damage Waiver (CDW) Package is available – see Page 2 for details. CDW is mandatory in Ireland. The client is responsible for CDW insurance. You can obtain CDW insurance in one of the following ways:

1. By purchasing CDW through Isle Inn Tours at the time of booking.

2. By purchasing the CDW from the rental car company at the commencement of the rental period.

Please note: MOST credit card companies have discontinued CDW coverage in Ireland. If you hold one of the select credit cards that do provide the coverage and you wish to avail of that benefit then you must purchase your entire package on that credit card and present the credit card with written documentation of coverage for the dates of travel in Ireland from your credit card company to the car rental company upon commencement of the rental.

All car rental rates are inclusive of VAT at 13.5%.

Location Service Charge

A LSC of €26 per rental is applicable when clients opt not to prepay car insurance. The LSC is waived when CDW insurance is purchased in advance.

Driver & Baggage Protection is optional at €5.50 per day and is paid to the car rental company directly.

Theft Protection
TP provides clients with coverage for theft of the rental vehicle. This cost is included in the Premium CDW Package.
Credit Cards
Clients are required to give a credit card imprint deposit to cover such items as fuel, insurance, extras or damage.  Debit cards are not sufficient.
Additional Driver
There is a supplemental charge of €9.50 per day to cover an additional driver payable directly to the car rental company. First additional driver is included in the Premium CDW package.
Gasoline
The purchase of gasoline is the hirer’s responsibility and is not included in the car rental price. IRELAND: The rental will be supplied with a full tank of gasoline, which must be replaced or paid for upon return of vehicle. SCOTLAND: The vehicle will be supplied with a minimum ¼ tank, fuel used must be replaced or paid for, by hirer, upon return of vehicle.
Northern Ireland Rentals
Separate pricing, terms, and conditions apply.

Cancellations & Refunds

All cancellations and request for refunds must be submitted in writing. We must receive your cancellation notice in writing by email, fax, or overnight courier, and your cancellation date will be the date we receive your notice. Your decision not to participate on the tour due to State Department warnings, fear of travel, or the like will be deemed a cancellation.  If a flight or other delay for any reason prevents you from joining the tour on the tour start date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future tour, but you may join the tour late if you wish.

In addition to the airline penalties imposed and a processing fee of $300 per person, the following land penalties apply to all cancellations:

60-31 days prior to departure 25% of land price

30-16 days prior to departure 50% of land price

15-03 days prior to departure 75% of land price

Less than 72 hours & no show 100% of tour price

Self-catering properties, chauffeur driven vacations, customized group tours, golf packages, activity holidays, and Navy v Notre Dame Game packages carry separate penalties.

Revisions
Any changes to land arrangements made after the original booking has been processed will incur a $50 per change handling fee. No changes will be accepted within 14 days of departure.
 

FIT Packages

Unused Tour Vouchers

Any tour vouchers for hotels, B&Bs, car rental or any other unused services are not exchangeable or refundable.

Our agents will be pleased to assist you with your fully independent travel plans. We require a $300 per person non-refundable deposit. After accommodations have been confirmed, there will be a $50 fee to change, cancel, or alter each reservation.

Operator Cancellation and Substitution

We will make commercially reasonable efforts to keep the Itinerary as it has been published; however, the final Itinerary may vary due to availability and factors beyond our control. We may in our sole discretion substitute services such as hotels or goods of similar quality for any service or good stated in the Itinerary. If a tour is cancelled, our liability is limited to a full refund of your payments, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. If for reasons beyond our control, a tour in progress must be interrupted or cancelled, we will in good faith consider refunding a portion of the price depending on our actual costs incurred compared to the tour in your itinerary.

Insurance Offer and Warning

To guard against unforeseen circumstances, Travel Insurance is strongly recommended and is available for purchase. We recommend you review the outline on page 13 and elect the Optional Travel Insurance included on your invoice. We strongly advise that clients purchase travel insurance to cover all non-refundable trip expenses.  If you decline insurance coverage, you will personally assume full responsibility for any financial loss associated with your travel arrangements, and you could lose your travel investment and/or have to pay more money to correct the situation. For example, you will suffer a loss if:  (i) your flight has been cancelled and your hotel and tours are nonrefundable; (ii) you need to cancel your trip due to illness; (iii) a hurricane, volcano or earthquake occurs while traveling and you are stranded; (iv) your airline files for bankruptcy, unless you have paid by credit card; (v) a terrorist incident occurs at the destination you planned on visiting; (vi) you have a medical emergency in a foreign country and need medical attention or evacuation; (vii) your bags are lost and your medication is in them, and you need to have an emergency prescription filled; or (viii) your passport and wallet are stolen, and you need emergency cash and a replacement passport.

Responsibility

We act only in the capacity of agent for the suppliers of the travel services named in your Itinerary or otherwise providing services or goods in connection with the tour (the “Suppliers”), such as airlines, hotels and other lodging providers, local hosts, sight seeing tour operators, bus lines, car rental companies, driving services, restaurants, and providers of entertainment. We assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity that may be caused by any act or omission of any of the Suppliers or airlines providing flights to or from your tour. You assume full and complete responsibility for all risks of travel and for complying with all laws of the country in the Itinerary. You are also responsible for respecting the authority and following the directions of the tour guide during a tour. We may exclude you from participating in all or any part of the tour if, in our sole discretion, your condition behavior renders you unfit for the tour or unfit for continuation once the tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of tour services, or may constitute a hazard or embarrassment. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the our. Should you decide not to participate in certain parts of the tour or use certain goods included in the tour, no refunds will be made for those unused parts of the tour or goods. You must be over the age of 18 to participate in the tour. You agree to indemnify and hold us harmless from and against any costs, damages, losses, or liabilities arising out of your or your companions’ actions or omissions.

Force Majeure

We and our Suppliers assume no responsibility for any personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of any matter beyond our or our Suppliers’ exclusive control including but not limited to a delay or cancellation of a flight that causes you to miss all or any portion of the our, acts of God, acts of government, war, terrorist acts, riots, disaster, weather extremes, or strikes. We have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.  For information concerning possible dangers at destinations, we recommend contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov, and click on “Travel Warnings.” For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel.

General

 Any dispute related to the tour shall be governed by Virginia law without regard to conflict of laws principles. The federal or state courts in Alexandria, Virginia shall be the exclusive forum for any lawsuit related to the tour, and you consent to the personal jurisdiction by said courts. You agree to present any claims against us within 30 days after the tour ends and to file within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You hereby consent to our use of pictures or video of you in our marketing materials without compensation. Facsimile transmission of any signed document shall be deemed delivery of an original. At our request, you shall promptly provide an original document as well. If there are any conflicts between this Participant Agreement, the Passenger Booking Reservation Form, and the Itinerary, this Participant Agreement shall apply. We reserve the right to decline to do business with anyone on a non-discriminatory basis. If prices are misquoted or misprinted, the passengers will be offered the tour at the correct price or may cancel with a full refund.

Travelers Needing Special Assistance

We will make reasonable efforts to accommodate the needs of our travelers; however, travelers needing special assistance for their personal needs must notify us at the time of booking for a determination of what assistance we can reasonably provide. In cases where we cannot accommodate a traveler’s special needs, persons requiring this assistance must be accompanied by a companion who will be responsible for independently providing the needed assistance. We regret that we cannot provide special individual assistance to travelers with special needs for ordinary daily activities, such as walking, dining, etc. and other special needs. In no instance will we or our Suppliers physically lift or assist participants on to or off transportation vehicles.